VeriSM FOUNDATION
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Syllabus Sample Exam
Target Group
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.
Main Subjects
The Service Organization
Service Culture
People and Organizational Structure
The VeriSM™ Model
Progressive Practices
Innovative Technologies
Getting Started
Exam Details
Duration: 1 hour
Number of questions: 40 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Japanese, Spanish, Brazilian Portuguese, French, Chinese
Professionals benefits
Understand what are the main areas of an organization and how to optimize the ecosystem
Ability to establish and improve effective organizational governance
Evaluate emerging technologies and their benefits and impacts to the business
Understand how the Digital Transformation can positively impact the Service Management of an organization
Define and evaluate if an organization has a service or a product culture
Be able to enhance your leadership skills for the Digital Era
Learn new methods to deal with business and customer challenges to achieve success
Improve the internal and external communication across teams and customers
Understand how to face and get the best from organizational changes
Business benefits
Optimize the organizational business ecosystem, reducing costs and resources
Increase the readiness from Top Management to make decisions about the organizational direction
Be ready to adopt emerging technologies in order to create competitive advantage for the business
Take advantage of the Digital Transformation Era to innovate the organization’s services for digital customers
Increase the customer satisfaction and loyalty based on a service culture
Better select internal and/or external professionals to become Digital Leaders within the organization and save business time with recruitment and retaining the work-force
Increase the capacity of the work-force to achieve the business and customers goals overcoming the main challenges that can be faced
Improve the organization internal and/or external communication to avoid misunderstandings
Perform business change without creating service disruption
VeriSM Professional
The VeriSM Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM in an organization. Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment.
Syllabus Sample Exam Practical Assignments Case Study
Target Group
Middle and senior managers from all business disciplines, who are tasked with the execution of strategy, the operation of business functions that form part of the enterprise’s value chain and the design and use of a Management Mesh.
Consultants and coaches, who will assist an enterprise with the implementation of VeriSM and the planning, building and execution of the VeriSM model and Management Mesh.
Junior managers, who aspire to fulfil any of the above roles.
Main Subjects
A digital world
Digital leadership and structure
Transformation techniques
Governance and strategy
Applying VeriSM
Promoting VeriSM
Exam Details
Duration: 90 min
Number of questions: 30 (Multiple Choice)
Pass mark: 65%
Open book: Yes
Electronic equipment allowed: No
Level: Professional
Available languages: English, Dutch, Portuguese (Brazil), Japanese and Chinese
VeriSM Leader
VeriSM™ Leader will follow in 2020.