FAQs

FAQ

General
What is VeriSM™?

VeriSM™ is a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department.

Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.

VeriSM™ allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.

Rather than focusing on one prescriptive way of working, VeriSM™ helps organizations to respond to their consumers and deliver value with integrated service management practices.

How did VeriSM™ get started and who are involved?

In 2017, based upon market feedback, there was proof for a wide need for relevant training and certification in the Service Management area.

The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted approach in the market as opposed to fragmentation. Founding partners were EXIN, BCS, APMG and VanHaren Publishing with supporting partners itSMF international, IVI and the OpenGroup.

An Architect team, led by a Chief Architect and Lead Authors, and supported by a worldwide team of over 70 leading Service Management, DevOps, Agile, Scrum, Lean and Business Management co-authors, contributors and reviewers, from both the private and public world, was set up to create the VeriSM™ Approach.

In Q4 2017, the Official Publication ‘VeriSM™: a service management approach for the digital age’ is published by Van Haren Publishing. In Q4 2018 the second publication VeriSM™: Unwrapped and Applied’ is published.

IFDC owns and governs the VeriSM content and certification scheme. IFDC doesn’t provide training or sell exams.  Instead, it accredits organizations called Examination Institutes (EIs) who sell exams on its behalf.  The VeriSM EIs are EXINBCS and APMG.

What makes VeriSM™ different from all other frameworks, standards and approaches?

VeriSM™ is a holistic, business-oriented approach to Service Management, which helps you make sense of the growing landscape of best practices out there, and how you can best integrate them to add value to your business. It is therefore different in that it provides the ‘glue’ which helps you bring all of the different practices together and make best use of them. There is no other approach which fulfils this need.
VeriSM™ is also different in that it does away with the ‘one size fits all’ approach once and for all and instead facilitates a tailored approach, so that an organization can select different practices to establish an optimal Target Operating Model, depending upon the individual business situation.

VeriSM™ is also more business-oriented and less prescriptive than many of the other approaches out there, which makes it more accessible and easier to understand.

Certification, Training and Accreditation
Are there VeriSM™ exams that I can take?

Yes, VeriSM™ exams are offered by three Exam Institutes (APGM, BCS and EXIN) worldwide as from January 1st, 2018. The Exam Institutes plan localizations (translations) where there is a market need in a specific region which relies on local language exams.

The VeriSM™ Foundation level is available as from 1 January 2018. Training organizations can apply for accreditation at the Exam Institutes.

The VeriSM™ Professional level is available as from 24 October 2018. Training organizations can apply for accreditation at the Exam Institutes.

The VeriSM™ Leader level is planned for 2019.

Where can I follow VeriSM™ training?
 On the websites of the three Exam Institutes you can find information on where training in VeriSM™ is offered. All training organizations offering this, are accredited by one of the three EIs.

Official publications
Are there books available about VeriSM™?

Yes, since October 2018 there are two publications available in the VeriSM™-series. All publications are available via this link.

The first publication is describing the introduction of the VeriSM-approach. This book is published by IFDC’s Official Publisher Van Haren Publishing. It has been written by leading experts from all over the world, guided by Chief Architect Claire Agutter and Lead Authors Suzanne van Hove, Randy Steinberg and Rob England.

The Official Publication includes:

– Service culture
– Organizational context
– People/structure
– Service management challenges
– Processes, tools and measurement
– The VeriSM™ model
– Operating in a world of digital transformation
– Selecting and integrating management practices
– Progressive management practices including Lean, DevOps and Agile
– The impact of technology on service management
– Getting started

VeriSM™- A Service Management Approach for the digital age (Van Haren Publishing; c. 350 pages)

Based upon this first publication there is also a pocket guide developed, course material and a study guide.

The second publication, VeriSM™-: Unwrapped and Applied, is available since end of October 2018.

This second volume within the VeriSM™-series, extends the information in the first volume. It shows how VeriSM™ applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM™-model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. Early adopters from around the world provide more information about how they are applying the guidance.

As a trainer, how can I obtain some free material to take a look inside?

Please contact the publisher to request your free ‘look inside’ copy of the material.