October 1st the ebook of VeriSM™: Unwrapped and Applied will be launched and available for you!
This second volume within the VeriSM series extends the information in the first volume ‘VeriSM: A Service Management Approach for the Digital Age’.
It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people.
The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes.
Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services.
The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.
The editing and publishing-work is in full progress at the moment. To be able to give you already an idea of what there is to come, please see this draft Table of Content