Does your organization want to proactively take its IT service management (ITSM) capabilities to the next level? Or is your IT department under pressure, from business peers, to improve its IT service delivery and support? Either way, you’re probably looking for an efficient way in which to improve upon existing ITSM capabilities, and investments, which recognizes that both the IT and business landscapes have changed dramatically in the last five years.
Organizations are realizing that ITSM is no longer best served by a single set of good or best practices,
with IT service delivery and support also increasingly affected by practices that were traditionally outside of the ITSM domain. So, for most, new ITSM thinking, approaches, and capabilities are required; plus – and importantly – the ability to build upon existing ITSM capabilities in a manner that protects earlier investments in ITSM across people, process, and technology.
It’s one of the reasons why VeriSM™ was developed – to help guide ITSM professionals to better
business outcomes while ensuring that existing ITSM investments, especially in ITIL, are both protected
and leveraged in achieving the required future state.
Please read on to understand how VeriSM™ will help your organization to improve while maximizing its
existing ITIL investments. Read more…Protect Your ITIL Investment with VeriSM™ White Paper by Stephen Mann